Valid'Or

Consumer Terms of Sale

ValidorAI d.o.o. - Valid'Or scalp and hair scanner

Version: 1.0 Effective from: [PLACEHOLDER: effective date, DD.MM.YYYY] Binding language version: Slovenian. This English version is an informative translation. In case of any discrepancy, the Slovenian version prevails.

1. Seller information

The seller of the goods under these terms is:

  • Company name: ValidorAI, računalniško programiranje, d.o.o. (short name: ValidorAI d.o.o.)
  • Registered office: Gosposvetska cesta 13, 1000 Ljubljana, Slovenia
  • Registration number: 7359578000
  • VAT ID: SI82851433
  • Register entry: entered in the court register at the District Court of Ljubljana on 21.10.2025, registration number 7359578000, entry no. Srg 2025/36238, share capital EUR 25,500.00
  • Email: help@validorai.com
  • Phone: +386 31 283 835 (charged at your operator's standard rate)
  • Website: https://validorai.com/redesign/individuals
  • Address for returns and complaints (if different from registered office): [PLACEHOLDER]

(hereinafter: the Seller, we or ValidorAI)

2. Scope

2.1 These terms govern the distance sale of the Valid'Or scanner (the Goods or the Scanner) to consumers through the Seller's website.

2.2 A Consumer is a natural person acquiring goods for purposes outside their trade, business, craft or profession (you).

2.3 These terms do not apply to business (B2B) subscriptions for salons and other businesses. Those are governed by the ValidorAI General Terms and Conditions for the Scalp AI Device, SaaS Subscription and Associated Services (version 3.0) or the version in force from time to time.

2.4 Use of the Valid'Or mobile app is governed by separate app terms of use published at [PLACEHOLDER: app terms URL]. Processing of personal data is governed by the Privacy Policy published at https://validorai.com/redesign/privacy.

2.5 By confirming your order you confirm that before concluding the contract you were made aware of the full text of these terms and agree to them. These terms remain available on the website at all times and can be saved or printed.

3. Description of the Goods

3.1 The Valid'Or Scanner is a handheld device for capturing images of the scalp and hair at up to 100× magnification. The Scanner works together with the Valid'Or mobile app (iOS and Android), which uses artificial intelligence to produce hair and scalp analysis results from the images.

3.2 The main characteristics of the Goods, package contents, technical specifications, smartphone and operating system compatibility requirements and any technical protection measures are listed on the product page: https://validorai.com/redesign/individuals [PLACEHOLDER: package contents; minimum iOS/Android requirements].

3.3 Valid'Or is not a medical device. The Scanner and the app do not diagnose, treat, prevent or alleviate any disease or medical condition. Hair and scalp analysis results are for information only and relate to hair and scalp care. They do not replace the advice of a doctor or other healthcare professional. If you have a health concern about your scalp or hair, please consult a doctor.

3.4 The analysis requires the Valid'Or app and an internet connection. Terms of access to the app (including whether app use is included in the purchase price and for how long): [PLACEHOLDER: e.g., use of the core app features is included in the purchase price without time limit / for a period of ...].

3.5 Product images on the website are illustrative. Minor colour differences caused by screen display do not constitute a lack of conformity.

4. Orders and conclusion of the contract

4.1 The presentation of Goods on the website is an invitation to make an offer. The Consumer makes an offer to conclude a contract by placing an order.

4.2 Order process:

  1. select the Goods and quantity and add them to the cart;
  2. enter delivery and billing details and choose a delivery method;
  3. before you place the order, we show an order summary with the main characteristics of the Goods, the total price including VAT, delivery costs, payment method and delivery time, together with links to these terms and to the information on the right of withdrawal;
  4. before placing the order you can review and correct all data entered;
  5. you place the order by clicking the button labelled "Order with obligation to pay" [PLACEHOLDER: verify actual button wording in Stripe Checkout];
  6. you pay through the Stripe payment system.

4.3 The contract is concluded when the Seller sends the Consumer an email confirming receipt of the order and successful payment. [PLACEHOLDER/lawyer: confirm the moment of conclusion given the Stripe technical flow.]

4.4 At the latest upon delivery of the Goods we send you, on a durable medium (email with PDF attachment), a confirmation of the concluded contract containing all mandatory pre-contractual information, these terms, the withdrawal instructions and the withdrawal form.

4.5 The contract is concluded in Slovenian. The Seller stores the concluded contract (order) electronically in accordance with applicable law. It is available to the Consumer through the confirmation under 4.4 and on request at help@validorai.com.

4.6 Any restrictions on delivery and payment methods are stated clearly at the latest at the beginning of the ordering process.

4.7 Orders may be placed by adults. [PLACEHOLDER/lawyer: confirm.]

5. Prices

5.1 The price of the Valid'Or Scanner is EUR 249.90 including VAT, payable once. Purchasing the Scanner does not include a subscription. [PLACEHOLDER/lawyer: align with 3.4 if paid app features are introduced.]

5.2 All prices are in euros and include VAT. Delivery costs are not included in the price of the Goods and are shown separately before the order is placed: [PLACEHOLDER: delivery costs by country or zone].

5.3 The price shown at the time the order is placed applies. Later price changes do not affect orders already placed.

5.4 The Seller does not charge any surcharge for using a particular payment method.

6. Payment

6.1 Payment is made when the order is placed through the Stripe payment system (provider: Stripe Payments Europe, Limited, Ireland). Available payment methods are shown at checkout: [PLACEHOLDER: cards, Apple Pay, Google Pay, ...].

6.2 The Seller does not receive or store payment card data. Payment processing is carried out by Stripe.

6.3 You receive an electronic invoice at the email address given in the order.

6.4 Prepayment: Because the price is paid in advance, if the Goods are delivered more than three working days after receipt of payment, the Seller will, in accordance with Article 34 of ZVPot-1, calculate and pay the Consumer upon delivery interest on the amount paid at the rate applied by [PLACEHOLDER: reference bank] to three-month savings deposits, unless the regular price has already been reduced by at least that amount. [PLACEHOLDER/lawyer: choose solution; see Notes.]

7. Delivery

7.1 We deliver to the countries listed on the website: [PLACEHOLDER: list of countries or zones]. Delivery to other countries is not possible.

7.2 Delivery costs and times vary by location and are shown and confirmed when you order: [PLACEHOLDER: delivery times and costs by zone; carrier].

7.3 Unless a delivery time has been specifically agreed, the Seller delivers the Goods without undue delay and in any event within 30 days of conclusion of the contract. If the Seller fails to deliver within the agreed time, you may set an appropriate additional period. If the Seller fails to deliver within that additional period, you may terminate the contract. In the cases set out in Article 28 of ZVPot-1 you may terminate without an additional period. Upon such termination the Seller reimburses all payments without undue delay.

7.4 The risk of loss of or damage to the Goods passes to the Consumer when the Consumer, or a third party other than the carrier indicated by the Consumer, acquires physical possession of the Goods.

7.5 We recommend inspecting the parcel on receipt. Where possible, note any visible damage to the packaging with the carrier and let us know. This does not affect your statutory rights.

8. Right of withdrawal

8.1 Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.

8.2 Withdrawal period. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the Goods. If you order multiple items in one order and they are delivered separately, the period expires 14 days after you acquire physical possession of the last item.

8.3 How to withdraw. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement:

  • through the "Withdraw from contract here" function on the website [PLACEHOLDER: withdrawal function URL];
  • by email to help@validorai.com; or
  • by post to ValidorAI d.o.o., Gosposvetska cesta 13, 1000 Ljubljana, Slovenia.

You may use the model withdrawal form in Annex 1, but it is not obligatory. If you submit the form or another unequivocal statement electronically via the website, we will acknowledge receipt without delay on a durable medium (by email).

8.4 To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period expires. The burden of proof regarding exercise of the right of withdrawal lies with the Consumer.

8.5 Returning the Goods. You must send back or hand over the Goods to [PLACEHOLDER: returns address] without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send back the Goods before the 14-day period has expired.

8.6 Return costs. [PLACEHOLDER: choose one: (a) "You will bear the direct cost of returning the Goods." or (b) "The Seller bears the cost of returning the Goods." Add estimated amount if required.]

8.7 Reimbursement. If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is earlier.

8.8 Diminished value. You are only liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Goods. You may inspect and test the Goods as you would in a shop. We recommend returning the Goods with all accessories and, if possible, in the original packaging. Use of the original packaging is not a condition for withdrawal.

8.9 Hygiene. [PLACEHOLDER/lawyer: assess whether the exception in Article 135, indent 7 of ZVPot-1 (sealed goods unsuitable for return for health protection or hygiene reasons once unsealed) can apply to a scanner that touches the scalp. Recommended starting point: the exception does NOT apply; withdrawal remains possible after opening, and any diminished value is assessed under 8.8.]

8.10 App and user account. Withdrawal from the Scanner purchase does not automatically delete your app user account. You may request deletion at any time under the Privacy Policy. [PLACEHOLDER/lawyer: align if app access forms part of the same contract.]

9. Legal guarantee of conformity

9.1 The Seller is liable for any lack of conformity which exists at the time of delivery and becomes apparent within two years of delivery (Article 78 ZVPot-1). This liability cannot be limited or excluded by contract.

9.2 Any lack of conformity which becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless the Seller proves otherwise or the presumption is incompatible with the nature of the Goods or of the lack of conformity (Article 80 ZVPot-1).

9.3 Notification. You must notify us of the lack of conformity within two months of the day it was discovered and describe it precisely (Article 84 ZVPot-1). You may notify us at help@validorai.com, by post to our registered office or through the form at [PLACEHOLDER: complaints form URL]. You must allow the Seller to inspect the Goods.

9.4 Your remedies. In case of a lack of conformity you may request:

  1. that conformity be restored free of charge by repair or replacement with new conforming goods, at your choice, unless the chosen remedy is impossible or would impose disproportionate costs on the Seller;
  2. a proportionate price reduction; or
  3. termination of the contract and reimbursement of the price (unless the lack of conformity is minor).

The remedies in points 2 and 3 are available under the conditions of Article 83 ZVPot-1, in particular where the Seller has not restored conformity or has refused to do so, where the lack of conformity persists despite an attempt to restore conformity, or where it is so serious as to justify an immediate price reduction or termination. If the lack of conformity appears within 30 days of delivery, you may terminate the contract immediately and request reimbursement. You are also entitled to compensation for damage and costs incurred in exercising your remedy.

9.5 Seller's deadlines.

  • If the existence of a lack of conformity is disputed, we will inform you in writing within eight days of receiving your claim (Article 85 ZVPot-1).
  • We restore conformity within a reasonable period not exceeding 30 days from notification; this period may be extended by up to 15 days, and we will inform you of the extension and the reasons before the original period expires (Article 82 ZVPot-1).
  • On termination, we reimburse the price at the latest eight days after receiving the Goods or proof that you sent them back; on price reduction, we refund the difference within eight days of receiving the request (Article 86 ZVPot-1).

9.6 Restoring conformity is free of charge for you. The Seller bears the necessary costs, in particular postage, transport, labour and materials. You do not have to pay for normal use of replaced Goods.

9.7 Rights arising from lack of conformity expire two years after the day you notified the Seller of the lack of conformity (Article 87 ZVPot-1).

9.8 [PLACEHOLDER/lawyer: check whether the ZVPot-1A amendment transposing Directive (EU) 2024/1799 (12-month extension of the liability period where the consumer chooses repair) has been adopted by the effective date. If so, supplement this clause.]

10. Commercial guarantee (ValidorAI guarantee, 2 years)

10.1 In addition to the legal guarantee of conformity, ValidorAI d.o.o., as guarantor, provides a guarantee of fault-free operation of the Valid'Or Scanner for two (2) years. The guarantee period starts on the day the Goods are delivered to the Consumer.

10.2 Clear notice: As a consumer you have a statutory right to bring remedies against the Seller free of charge in the event of a lack of conformity of the Goods (section 9). The commercial guarantee does not exclude or limit the rights arising from the legal guarantee of conformity; it is in addition to them.

10.3 Scope. The guarantor warrants that the Scanner will operate without fault during the guarantee period when used correctly in accordance with the instructions. If the Scanner does not operate without fault during the guarantee period, the guarantor will repair it at its own cost or, if that is not possible, replace it with new fault-free Goods. If the fault cannot be repaired or the Goods replaced within the period in 10.5, you may request a refund or a proportionate price reduction. [PLACEHOLDER/lawyer: align with Article 97 ZVPot-1 if the mandatory guarantee applies.]

10.4 Exclusions. The guarantee does not cover faults resulting from: failure to follow the instructions for use; mechanical damage, drops or liquid ingress caused by the user; intervention by unauthorised persons; normal wear of consumable parts [PLACEHOLDER: e.g., battery after ... cycles, protective caps]. [PLACEHOLDER/lawyer: confirm exclusions do not affect the legal guarantee and are not unfair under Article 23 ZVPot-1.]

10.5 Procedure and deadline. Make guarantee claims to the guarantor by email to help@validorai.com or at an authorised service centre [PLACEHOLDER: authorised service centre, if any], with a description of the fault and proof of purchase (invoice or order confirmation). The guarantor repairs or replaces the Goods within 30 days of receiving the claim; this may be extended by up to 15 days, and we will inform you before the period expires. Transport, labour and material costs under the guarantee are borne by the guarantor.

10.6 Territorial scope: [PLACEHOLDER: e.g., European Economic Area countries or the delivery countries under 7.1].

10.7 A new guarantee certificate is issued for replaced Goods or a replaced essential part. The guarantee period is extended by the duration of the repair. [PLACEHOLDER/lawyer: confirm.]

10.8 After-guarantee service. The guarantor provides repairs, maintenance and spare parts against payment for at least three years after the guarantee period expires. [PLACEHOLDER/lawyer: mandatory if the Scanner is subject to the mandatory guarantee under the Rules on goods for which a guarantee of fault-free operation is issued (Official Gazette RS No. 142/22); see Notes.]

10.9 Rights under the guarantee expire two years after the day on which you asserted them (Article 93 ZVPot-1).

10.10 You receive a guarantee certificate containing the information required by Article 91 ZVPot-1 (including delivery date and product identification) at the latest upon delivery, entirely in Slovenian, on a durable medium. [PLACEHOLDER: prepare separate guarantee certificate.]

11. Complaints

11.1 The Seller operates an effective complaints handling system. You may submit a complaint to help@validorai.com, by phone at +386 31 283 835 or by post to the registered office.

11.2 We acknowledge receipt of your complaint within [PLACEHOLDER: e.g., five working days], inform you of the expected handling time and keep you informed of progress. We reply within [PLACEHOLDER: e.g., 15 days]; for claims regarding lack of conformity the statutory deadlines in 9.5 apply.

11.3 If we reject your complaint, we will send you the reasons on a durable medium together with information about the out-of-court consumer dispute resolution provider (section 12).

12. Dispute resolution

12.1 The Seller will seek to resolve disputes amicably.

12.2 Out-of-court consumer dispute resolution (IRPS). Under the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS): [PLACEHOLDER: choose one: (a) "The Seller recognises the following IRPS provider as competent: [name], [email], [phone], [website]." or (b) "The Seller does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that the Consumer may initiate under ZIsRPS."] The list of registered IRPS providers is published by the Slovenian ministry responsible for consumer protection.

12.3 Online Dispute Resolution (ODR) platform. The European ODR platform was discontinued on 20.07.2025 under Regulation (EU) 2024/3228, so the Seller does not publish a link to it. Consumers resident in another EU Member State may seek help with cross-border disputes from the European Consumer Centre network ([PLACEHOLDER/lawyer: confirm whether to link ECC Slovenia, https://www.epc.si]).

12.4 The Consumer's right to bring a dispute before the competent court remains unaffected. The Consumer may sue in the courts of the country of their domicile or before the competent court in the Republic of Slovenia; the Seller may sue the Consumer only in the courts of the country of the Consumer's domicile.

13. Liability

13.1 The Seller is liable in accordance with the law. Liability for damage caused intentionally or through gross negligence, and liability for death or personal injury, is neither excluded nor limited.

13.2 As hair and scalp analysis results are not a health assessment (3.3), make treatment decisions only after consulting a doctor. [PLACEHOLDER/lawyer: check the permissible scope of limitation of liability for informative analysis results.]

14. Personal data

The Seller processes personal data in accordance with the General Data Protection Regulation (GDPR), the Slovenian Personal Data Protection Act (ZVOP-2) and the Privacy Policy published at https://validorai.com/redesign/privacy.

15. Governing law and language

15.1 The contract and these terms are governed by the law of the Republic of Slovenia. This choice of law does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence (Article 6 of Regulation (EC) No 593/2008, Rome I).

15.2 The Seller deals with consumers in Slovenian. The Slovenian version of these terms is binding. This English version is an informative translation; in case of discrepancy the Slovenian version prevails, unless the law of the Consumer's country of residence provides otherwise. [PLACEHOLDER/lawyer: check language rules in target countries for foreign consumers.]

16. Final provisions

16.1 Unclear provisions of these terms are interpreted in favour of the Consumer.

16.2 If any provision of these terms is invalid, the remaining provisions remain valid.

16.3 The Seller may amend these terms. Each contract is governed by the terms in force when the order was placed.

16.4 These terms apply from [PLACEHOLDER: date, DD.MM.YYYY].

Annex 1: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.)

MODEL WITHDRAWAL FORM

  • To: ValidorAI, računalniško programiranje, d.o.o., Gosposvetska cesta 13, 1000 Ljubljana, Slovenia, email: help@validorai.com
  • I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods: ______________________
  • Ordered on () / received on (): ______________________
  • Order number (optional): ______________________
  • Name of consumer(s): ______________________
  • Address of consumer(s): ______________________
  • Signature of consumer(s) (only if this form is sent on paper): ______________________
  • Date: ______________________

(*) Delete as appropriate.